How Mention Tracker collects, uses, and protects your information — written in plain language, without the legal fog.
This Privacy Policy applies whenever you visit mentiontracker.ai, create an account, or use Mention Tracker (the “Service”), operated by Mention Tracker. It explains what personal information we collect, why we collect it, and the choices you have. By using the Service, you agree to the practices described here.
We collect only what we need to run the Service:
We use your information to run and improve the Service, generate your AIO analytics, process payments, manage your subscription, keep the platform secure, and meet our legal obligations. If you opt in, we’ll also send occasional product news — you can unsubscribe anytime. We never sell your personal information.
To measure where your brand appears, we send prompts to third-party AI assistants — currently Claude (Anthropic) and Gemini (Google) — and record their answers and the sources they cite. We may add other assistants over time. These prompts are built from the topics and brands you track and generally don’t include your personal information. Each provider handles the queries it receives under its own privacy terms, which we don’t control.
We use a small number of cookies to keep you signed in, remember your preferences, and understand how the site is used so we can improve it. You can manage or block cookies in your browser settings. We rely on privacy-respecting product analytics and don’t run third-party advertising trackers.
We share personal information only with trusted service providers who host our infrastructure, process payments, or help us support you — each under contract and only for those purposes — and with the AI providers above to run your queries. We may also disclose information where the law genuinely requires it. We never rent or sell your data to third parties.
We keep personal information for as long as your account is active and as long as we need it to provide the Service. After you close your account, we delete or anonymise your data within a reasonable period, unless we’re required to keep some of it to meet a legal, tax, or security obligation.
We protect your information with encryption in transit and at rest, strict access controls, and regular security reviews. No system is ever perfectly secure, but we work hard to safeguard your data — and if a breach ever affects you, we’ll notify you and the relevant authorities as the law requires. You can read more about our safeguards on our Security page.
Depending on where you live, you may have the right to:
Manage most details in your account settings, or contact our team and we’ll help. You can unsubscribe from marketing emails at any time.
Mention Tracker operates globally, so your information may be processed in countries other than your own — including where we and our service providers operate. Whenever we move data across borders, we use appropriate safeguards, such as standard contractual clauses, to keep it protected to the standard described in this policy.
The Service is built for businesses and isn’t intended for anyone under 18, and we don’t knowingly collect personal information from children. If you believe a child has provided us with their information, contact us and we’ll delete it promptly.
We may update this Privacy Policy as the Service and the law evolve. If a change is significant, we’ll let you know by email or in-app before it takes effect. The “last updated” date at the top always reflects the current version — please check back from time to time.