These terms explain the deal between you and Mention Tracker — what the Service does, what you can expect from us, and what we ask of you. We’ve kept the language as plain as we can.
These Terms & Conditions (“Terms”) govern your access to and use of Mention Tracker (the “Service”), operated by Mention Tracker AI LLC, a New Mexico limited liability company. By creating an account, starting a trial, or using the Service, you agree to these Terms. If you’re accepting on behalf of a company, you confirm you have the authority to bind it.
Mention Tracker measures your brand’s AI Optimization (AIO) — how often it appears in AI chatbot answers, where it ranks, how it’s described, and which sources get cited. We provide this as analytics and reporting. The Service is a measurement tool, not a guarantee of any particular ranking, mention rate, or business outcome.
You’re responsible for the details you provide, for keeping your login secure, and for all activity under your account. Tell us promptly at security@mentiontracker.ai if you suspect unauthorised access. You must be at least 18 and able to enter a binding contract to use the Service.
Paid plans are billed in advance on a monthly or annual cycle and renew automatically until cancelled. You can cancel anytime from your account settings, and cancellation takes effect at the end of the current billing period. If you’re not satisfied, you can request a full refund within 7 days of your initial charge (your first subscription payment, or a plan upgrade); after that window, fees are non-refundable except where the law requires otherwise. We’ll give at least 30 days’ notice before any price change affects your renewal.
Use the Service fairly. In particular, you agree not to:
We may suspend accounts that put the Service, its data sources, or other customers at risk.
To run the Service we collect the brands and prompts you choose to track, the queries we send to AI models on your behalf, and the answers and citations they return. We use this to generate your analytics, improve the Service, and keep it secure. Our Privacy Policy explains what we collect and the choices you have.
Mention Tracker observes and reports on outputs from third-party AI assistants — currently Claude (Anthropic) and Gemini (Google), and others we may add over time — and the public sources they cite. We don’t control those systems; their answers change constantly and can be inaccurate or incomplete. All model, product, and source names are the property of their respective owners and are used only to describe where your brand appears.
The Service — including its software, design, and content — belongs to Mention Tracker and its licensors. While your subscription is active we grant you a limited, non-exclusive, non-transferable right to use it. Reports and data we generate are yours to use inside your organisation; the underlying platform and methodology remain ours.
We work hard to keep the Service available and accurate, but we provide it “as is.” We may add, change, or remove features, and the Service may occasionally be unavailable for maintenance or reasons outside our control. Because our metrics depend on external AI systems, coverage can vary over time.
To the fullest extent permitted by law, Mention Tracker is not liable for indirect, incidental, or consequential damages, or for decisions you make based on our analytics. Our total liability for any claim is limited to what you paid us in the 12 months before the claim arose. Nothing here limits liability that can’t be limited by law.
You can close your account at any time. We may suspend or end access if you breach these Terms or use the Service in a way that creates risk or legal exposure. When your account ends, your right to use the Service stops and we may delete your data after a reasonable retention period.
We may update these Terms as the Service and the law evolve. If a change is material, we’ll let you know by email or in-app before it takes effect. Continuing to use the Service after that means you accept the updated Terms.